Valid from 01 May 2026

Data protection and data security are important to IHI Ionbond AG ("Ionbond"; "we"). We process your personal data responsibly, in accordance with applicable legal requirements and in accordance with this Privacy policy.

Content of this Privacy policy

In this Privacy policy, we inform you about how we collect and process personal data when you visit our website at www.ionbond.com ("Website") or social media pages, contact us or use our services.

Person responsible for data processing

Ionbond is responsible for the data processing described in this Privacy Policy.

If you have any questions or would like to exercise your data protection rights, please contact us at [email protected] or write to: IHI Ionbond AG, DPCO, Industriestrasse 9, 4657 Dulliken, Switzerland.

Our representative in the EU is: Ionbond Netherlands B.V. You can also contact the representative at [email protected].

Personal data processed during communication and service provision

We collect the information you provide to us as follows:

• when you contact us;
• when you order services;
• when you apply for a job with us.

When you order paid services, we also request your financial information, such as your preferred payment method and billing address.

We also process personal data that we receive from third parties. This regularly includes personal data that we receive in correspondence or meetings with customers or business partners, e.g. your name and details of your activity as a team member of the customer or business partner.

To the extent necessary to achieve the purposes described in this Privacy policy, we also collect general personal data from publicly accessible registers, websites or platforms (e.g. to verify your signature authorization) or by obtaining information from third parties (e.g. for reference purposes in the application process, if you consent to this).

When you contact us via our website contact form, the information you submit may be processed using automated tools, including artificial intelligence (AI), to help us respond to your inquiry efficiently. This is described in more detail in the section 'Use of automated processing and AI tools' below.

Use of automated processing and AI tools

When you submit an inquiry via our contact form, we use automated processing tools, including AI services provided by OpenAI (OpenAI, L.L.C., USA), to support our internal handling of your request. This processing involves the following stages:

a) Classification

We use AI to classify your inquiry as a business-to-business (B2B) or business-to-consumer (B2C) request, based on the information you provide (such as your email address, company name, and message content). This helps us route your inquiry to the appropriate team.

b) Information extraction and enrichment (B2B inquiries only)

For business inquiries, we use AI to extract structured information from your message (such as estimated volume requirements, timing, and technical requirements). In addition, we may supplement the information you provide with data obtained from publicly accessible professional sources, including company websites, LinkedIn (company profile) and other professional networks, and official press releases or event publications.

We only use data from the following permitted sources: company websites, LinkedIn and professional networks, official event profiles, and press releases. We do not use data brokers, personal social media profiles, or sources with unclear provenance. If information cannot be confirmed from a permitted source, we record it as unknown.

c) Lead scoring and routing

Based on the information gathered in the steps above, we assign an internal score to your inquiry to prioritize and route it to the relevant sales or technical team. This scoring is based on documented criteria including estimated technical requirements, commercial parameters, and timing.

Human review: No decision about your inquiry is made solely by automated means. All AI-generated classifications, enrichment results, and scores are reviewed by a member of our team before any action is taken. You will not be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

Legal basis: This processing is carried out on the basis of our legitimate interest (GDPR Art. 6(1)(f)) in handling inquiries efficiently and allocating our resources appropriately. Where required by applicable law - in particular for data subjects located in China - we will seek your explicit consent before conducting AI-based processing of your personal data.

Data processor: OpenAI acts as a data processor on our behalf. Personal data submitted via the contact form may be transferred to OpenAI's infrastructure, which may be located outside the EU/EEA/Switzerland. Such transfers are carried out on the basis of the European Commission's Standard Contractual Clauses. OpenAI does not use your personal data to train its models under our contractual arrangements.

Your rights: You have the right to object to this processing at any time by contacting us at [email protected]. Objecting to AI processing will not affect our ability to respond to your inquiry - it will be handled manually.

Provision and use of our website

Use for information
You can use the website to learn about Ionbond and our services without telling us who you are. As with any connection to a web server, the server on which we have the website provided automatically logs and stores certain technical data for a short period of time. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the website.

Web analytics

We use web analysis services (currently Google Analytics, Hotjar) to evaluate the use of the website and to obtain information for its optimization. The web analytics services we use collect and store usage data using cookies. Before they are transmitted to a server outside Switzerland/EU/EEA, the requesting IP addresses are shortened. We thus do not transmit any personal data to the provider of the web analytics services abroad.

Advertising Technologies

We use advertising technologies from Google Ads, LinkedIn Ads on the website. This allows us to target people who visit our website with advertising relevant to them when they visit other websites. The advertising materials are displayed on the websites you visit based on an analysis of your previous use of our website. For this purpose, the providers of the advertising technologies set cookies when you visit our website.

Social plugins

The social plugins used on the website allow you to recommend and share our content on social networks. You can recognize the social plugins on the website by the logos of the respective social network. When you interact with the social plugin, data is sent to the respective provider of the social network.

Resources from external websites

We include resources from external servers on our website. These contain visible content (video, images) and technical resources (fonts, scripts, captcha).

The technical resources are used to improve the performance or security of our website. When calling up these resources, the operator of the external servers learns your IP address and/or certain marginal data that are necessary for the use of the servers of the external operator. Further information can be found in our transparency statement on the integration of third-party services.

Note on the use of cookies

We use cookies, tags, and similar technologies on the Website to provide you with the best possible user experience and to help us improve the Website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app.

Some of the cookies we use are necessary to provide certain features of the website. In addition, we use cookies to analyze the use of the website and to obtain information to optimize the website. You can learn more about our use of cookies by using the Cookie Preferences tool implemented on the website. In addition, we refer to our transparency statement on the integration of third-party services.

You can instruct your browser not to accept cookies or to prompt you each time before a cookie is set. You can also delete cookies on your device by using the appropriate function of your browser. In addition, you have the option to inform us of your preferences regarding the acceptance of cookies via the cookie preferences tool used on the website.

Use of our social media pages 

On our social media pages, you will find posts about current developments at Ionbond and our range of services. The social media providers collect and analyze usage data such as the number of visits and demographic information about visitors to our company pages.

We receive evaluations from the social media providers based on this data. These contain only aggregated or otherwise sufficiently anonymized data. Only the respective provider can identify you based on the usage data collected. Therefore, please observe the data protection information of the respective provider.

Use and optimization of our newsletter

When you sign up for our newsletter, we collect the information you provide to us. This includes general personal data such as first name, last name and email address. We use analytics services to measure and analyze the use of our newsletter. The analytics services collect and analyze usage data such as the number of people who have opened a newsletter or clicked on certain posts. We receive evaluations based on this. These allow us to optimize our newsletter and provide you with content that interests you.

You can also let us know at any time that you would like to stop receiving our newsletter in the future. To do so, please use the unsubscribe link at the end of the newsletter. If you click on this, we will no longer measure and analyze your use of the newsletter in the future.

For which purposes we process your personal data and on which basis

We process your personal data primarily to inform you about our range of services and to provide, document and invoice our services in accordance with our contractual and legal obligations.

In addition, we process your personal data for the following purposes:

• Responding to your inquiries and communicating with you;
• Processing your orders;
• Automated processing and AI-assisted classification, enrichment and routing of business inquiries;
• Responding to applications;
• Provision of the website;
• Analysis and optimization of the use of the website
• Development and improvement of products and services;
• Marketing and advertising;
• Optimizing our posts on our social media company pages;
• Information about new developments at Ionbond and about new services (e.g., via our newsletter; although you may notify us at any time that you wish to opt out of receiving such information in the future);
• Compliance with legal obligations and
• Enforcement of legal claims.

We have a legitimate interest in processing your personal data in accordance with the aforementioned purposes. Some processing is also necessary so that we can fulfill our contractual obligations to you or our legal obligations (e.g. retention obligations). On this basis, we process your personal data if and to the extent that the applicable data protection law requires a legal basis or justification for the lawfulness of the data processing in general or for specific processing activities.

With respect to AI-based processing of inquiry data, our legitimate interest consists of efficiently managing incoming business inquiries, prioritising responses, and allocating technical and commercial resources appropriately. This interest has been assessed against the rights and interests of data subjects, taking into account the data minimisation measures applied, the human review of all automated outputs, and the ability to object to such processing at any time.

How we store and protect your personal data

We store your personal data only to the extent and for as long as necessary to fulfill the purposes described in this privacy policy or to comply with legal obligations.

In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. In particular, we implement access controls, access controls, and procedures to regularly review, assess, and evaluate the effectiveness of the measures in accordance with our risk assessment.

With whom we share your personal data

In order to achieve the purposes described in this Privacy policy, it may be necessary for us to share your personal data with other companies. These are the following categories of recipients:

• other Group companies;
• external service providers;
• Suppliers and business partners;
• Authorities and courts (if applicable).

Our external service providers include providers of AI and automation tools. In particular, we use OpenAI as a processor for AI-based analysis of contact form submissions.

Personal data processed through our AI-assisted inquiry handling system is retained in our CRM for as long as necessary to manage the relevant business relationship or respond to the inquiry. Contact data relating to inquiries that do not result in a business relationship will be reviewed periodically and deleted or anonymized within 12 months of the last interaction. AI-generated outputs such as lead scores, classification results, and enrichment data are treated as part of the contact record and are subject to the same retention periods.

Place of processing

We store and process your personal data primarily in Switzerland and the EU. However, we may also transfer your personal data to recipients in countries outside Switzerland or the EU (worldwide). We transfer data to countries without adequate data protection on the basis of standard data protection clauses or legal exceptions (e.g. necessity for contract performance). In particular, data submitted via our contact form may be transferred to the United States for AI-based processing by OpenAI. This transfer is carried out under the European Commission's Standard Contractual Clauses.

Your rights in relation to your personal data

You have the following rights in relation to personal data concerning you:

• The right to receive information about what personal data we store about you and how we process it;
• the right to receive or transfer a copy of your personal data in a common format;
• the right to rectify your personal data;
• the right to have your personal data deleted; and
• the right to object to the processing of your personal data.

Please note that legal requirements and exceptions apply to these rights. To the extent permitted by law, we may refuse your request to exercise these rights. You also have the right to file a complaint with the competent data protection supervisory authority.

How we can change this privacy policy

We may change this privacy policy at any time, especially if we change our data processing practices or if new legislation becomes applicable. The version provided on our website applies in each case.