Customer Service Manager
Are you an individual that can be described as an energetic leader, willing to step in and be a team player as needed? Would you thrive in a fast-paced, multi-faceted industrial environment? If so, the Customer Service Manager position could be the right fit for you! We are a customer-focused organization, and we are seeking someone with sharp attention to detail, along with excellent communication and organization skills. The Ionbond Customer Service Manager works side-by-side with the Plant Manager, Sales Manager and Production Manager to provide the best service to our customers. This position reports directly to the Plant Manager of the Greensboro Coating Center.
What do we ask?
- Responds to customer inquiries and provides verbal and written quotations to current or prospective customers.
- Assists in the production scheduling process by working closely with the management team to ensure on-time delivery.
- Ensures customer communication related to order status, quotes and various inquiries are completed in a timely manner.
- Reviews orders for accuracy, prepares orders for processing, complete ERP order entry per customer specifications and ensures that job orders are dispatched to production in an expedient manner.
- Maintains overall invoicing and customer files.
- Work closely with credit/collections staff as needed including new customer set up, establishing credit lines, order credits, outstanding invoices, etc.
- Keeps management informed of important developments, potential problems, and related information as necessary.
- Oversee the shipping/receiving team that processes the incoming and outgoing orders according to customer instructions or preference
- Other duties as assigned
What do we offer?
Unleashing potential is at the core of our approach. We provide a dynamic environment that opens doors to both international and local growth opportunities, helping you reach your full potential. Here's what you can expect from being part of our team:
Diverse work environment where we embrace teamwork and innovation that drives us towards new applications and customer service excellence.
Bonus eligible and tuition Reimbursement.
Competitive compensation package and salary based on experience and educational credentials.
Bonus eligible and tuition Reimbursement.
Comprehensive Medical, Dental, and Vision coverage with low premiums and affordable annual deductibles.
Flexible spending accounts (medical and dependent care), life insurance, short-term & long-term disability, employee assistance programs, and 401k Safe Harbor Retirement Account plus company match
We believe in work-life balance
Enjoy generous time off starting your first year - including vacation and personal days that grow with your tenure
Who are we looking for?
We are seeking a candidate with:
Bachelors degree from an accredited college is preferred
High School Diploma is required minimum education
Three to Five plus years of experience working in an industrial or manufacturing environment
Having technical sales and/or customer service experience
Five plus years experience in team management/leadership role
Excellent customer service skills and the ability to go above and beyond to meet or exceed customer expectations
strong communication skills; both written and verbal
Proficient in Microsoft Office and basic office tools
Such as business central (ERP), internet, PCS, email, etc
Demonstrates a strong work ethic, exceptional attention to detail, and excellent organizational and time management skills.
Display high levels of energy and professionalism
Able to work core business hours on-site that reflect the hours of our customers
8:00 AM to 5:00 PM
Interested in this job?
We are delighted that you are interested in a position with career opportunities at Ionbond and look forward to receiving your application.