Valid from 01 September 2023

Data protection and data security are important to IHI Ionbond AG ("Ionbond"; "we"). We process your personal data responsibly, in accordance with applicable legal requirements and in accordance with this Privacy policy.

Content of this Privacy policy

In this Privacy policy, we inform you about how we collect and process personal data when you visit our website at www.ionbond.com ("Website") or social media pages, contact us or use our services.

Person responsible for data processing

Ionbond is responsible for the data processing described in this Privacy Policy.

If you have any questions or would like to exercise your data protection rights, please contact us at dpcoionbond.com or write to: IHI Ionbond AG, DPCO, Industriestrasse 9, 4657 Dulliken, Switzerland.

Our representative in the EU is: Ionbond Netherlands B.V. You can also contact the representative at infonlionbond.com.

Personal data processed during communication and service provision

We collect the information you provide to us as follows:

• when you contact us;
• when you order services;
• when you apply for a job with us.

When you order paid services, we also request your financial information, such as your preferred payment method and billing address.

We also process personal data that we receive from third parties. This regularly includes personal data that we receive in correspondence or meetings with customers or business partners, e.g. your name and details of your activity as a team member of the customer or business partner.

To the extent necessary to achieve the purposes described in this Privacy policy, we also collect general personal data from publicly accessible registers, websites or platforms (e.g. to verify your signature authorization) or by obtaining information from third parties (e.g. for reference purposes in the application process, if you consent to this).

Provision and use of our website

Use for information
You can use the website to learn about Ionbond and our services without telling us who you are. As with any connection to a web server, the server on which we have the website provided automatically logs and stores certain technical data for a short period of time. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the website.

Web analytics
We use web analysis services (currently Google Tag Manager, Google Analytics, Hotjar) to evaluate the use of the website and to obtain information for its optimization. The web analytics services we use collect and store usage data using cookies. Before they are transmitted to a server outside Switzerland/EU/EEA, the requesting IP addresses are shortened. We thus do not transmit any personal data to the provider of the web analytics services abroad.

Advertising Technologies
We use advertising technologies from Google Ads, LinkedIn Ads on the website. This allows us to target people who visit our website with advertising relevant to them when they visit other websites. The advertising materials are displayed on the websites you visit based on an analysis of your previous use of our website. For this purpose, the providers of the advertising technologies set cookies when you visit our website.

Social plugins
The social plugins used on the website allow you to recommend and share our content on social networks. You can recognize the social plugins on the website by the logos of the respective social network. When you interact with the social plugin, data is sent to the respective provider of the social network.

Resources from external websites
We include resources from external servers on our website. These contain visible content (video, images) and technical resources (fonts, scripts, captcha).

The technical resources are used to improve the performance or security of our website. When calling up these resources, the operator of the external servers learns your IP address and/or certain marginal data that are necessary for the use of the servers of the external operator. Further information can be found in our transparency statement on the integration of third-party services.

Note on the use of cookies
We use cookies, tags, and similar technologies on the Website to provide you with the best possible user experience and to help us improve the Website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app.

Some of the cookies we use are necessary to provide certain features of the website. In addition, we use cookies to analyze the use of the website and to obtain information to optimize the website. You can learn more about our use of cookies by using the Cookie Preferences tool implemented on the website. In addition, we refer to our transparency statement on the integration of third-party services.

You can instruct your browser not to accept cookies or to prompt you each time before a cookie is set. You can also delete cookies on your device by using the appropriate function of your browser. In addition, you have the option to inform us of your preferences regarding the acceptance of cookies via the cookie preferences tool used on the website.

Use of our social media pages
On our social media pages, you will find posts about current developments at Ionbond and our range of services. The social media providers collect and analyze usage data such as the number of visits and demographic information about visitors to our company pages.

We receive evaluations from the social media providers based on this data. These contain only aggregated or otherwise sufficiently anonymized data. Only the respective provider can identify you based on the usage data collected. Therefore, please observe the data protection information of the respective provider.

Use and optimization of our newsletter
When you sign up for our newsletter, we collect the information you provide to us. This includes general personal data such as first name, last name and email address. We use analytics services to measure and analyze the use of our newsletter. The analytics services collect and analyze usage data such as the number of people who have opened a newsletter or clicked on certain posts. We receive evaluations based on this. These allow us to optimize our newsletter and provide you with content that interests you.

You can also let us know at any time that you would like to stop receiving our newsletter in the future. To do so, please use the unsubscribe link at the end of the newsletter. If you click on this, we will no longer measure and analyze your use of the newsletter in the future.

For which purposes we process your personal data and on which basis

We process your personal data primarily to inform you about our range of services and to provide, document and invoice our services in accordance with our contractual and legal obligations.

In addition, we process your personal data for the following purposes:

• Responding to your inquiries and communicating with you;
• Processing your orders;
• Responding to applications;
• Provision of the website;
• Analysis and optimization of the use of the website
• Development and improvement of products and services;
• Marketing and advertising;
• Optimizing our posts on our social media company pages;
• Information about new developments at Ionbond and about new services (e.g., via our newsletter; although you may notify us at any time that you wish to opt out of receiving such information in the future);
• Compliance with legal obligations and
• Enforcement of legal claims.

We have a legitimate interest in processing your personal data in accordance with the aforementioned purposes. Some processing is also necessary so that we can fulfill our contractual obligations to you or our legal obligations (e.g. retention obligations). On this basis, we process your personal data if and to the extent that the applicable data protection law requires a legal basis or justification for the lawfulness of the data processing in general or for specific processing activities.

How we store and protect your personal data

We store your personal data only to the extent and for as long as necessary to fulfill the purposes described in this privacy policy or to comply with legal obligations.

In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. In particular, we implement access controls, and procedures to regularly review, assess, and evaluate the effectiveness of the measures in accordance with our risk assessment.

With whom we share your personal data

In order to achieve the purposes described in this Privacy policy, it may be necessary for us to share your personal data with other companies. These are the following categories of recipients:

• other Group companies;
• external service providers;
• Suppliers and business partners;
• Authorities and courts (if applicable).

Place of processing

We store and process your personal data primarily in Switzerland and the EU. However, we may also transfer your personal data to recipients in countries outside Switzerland or the EU (worldwide). We transfer data to countries without adequate data protection on the basis of standard data protection clauses or legal exceptions (e.g. necessity for contract performance).

Your rights in relation to your personal data

You have the following rights in relation to personal data concerning you:

• The right to receive information about what personal data we store about you and how we process it;
• the right to receive or transfer a copy of your personal data in a common format;
• the right to rectify your personal data;
• the right to have your personal data deleted; and
• the right to object to the processing of your personal data.

Please note that legal requirements and exceptions apply to these rights. To the extent permitted by law, we may refuse your request to exercise these rights. You also have the right to file a complaint with the competent data protection supervisory authority.

How we can change this privacy policy

We may change this privacy policy at any time, especially if we change our data processing practices or if new legislation becomes applicable. The version provided on our website applies in each case.