The Surface Engineers

Customer Service

When you purchase a coating system from Ionbond you are entering into a partnership with us. At Ionbond, 100% commitment to customers and the aim of reaching total customer satisfaction are the core philosophy which drives the overall culture from engineering of equipment to delivery and after sales service.

Introduction and Training

An essential component of your success is well-trained staff. Our engineers instruct your personnel when the initial acceptance test is carried out and again when the system is installed at your premises to make your people feel comfortable with the operation and the maintenance. Additional refresher training can also be arranged to keep your personnel updated with the operation, maintenance and safety aspects on your investment.

Service Hotline

Access to highly-qualified specialists ensures understanding and rapid resolution of problems. Ionbond engineers and technicians are only a phone call away to support you when your equipment is down. All Ionbond systems are equipped with a remote access interface to quickly locate the cause of the breakdown and repair the control system without the need for an on-site service.

On-site service

Although Ionbond equipment is engineered for the highest reliability and easy repair by customer’s own personnel with the help of the service hotline more severe break downs can happen. Ionbond has a team of service engineers and technicians who can be deployed to a customer site on short notice to reduce downtime to a minimum.

Preventive maintenance

Good maintenance significantly reduces the risk of a machine breaking down. Our preventive maintenance contracts are custom-designed, taking into account the intended use of the equipment, and allowing our customers to minimise unexpected production stops.

Spare parts

When you need spare parts, you can expect the highest quality with the shortest lead time over the full lifetime of the equipment. Only original Ionbond spare parts can guarantee perfect compatibility and quality. Our policy of continuous improvement ensures technical developments which allow our spare parts to achieving an ever-increasing level of functionality and reliability.

The spare parts logistics team insures that the parts leave on time and with the correct paperwork for customs procedures in the fastest and most economical fashion to arrive at your site without delays, no matter where in the world you operate Ionbond equipment.

Upgrades

Ionbond equipment is engineered for long service lifetimes. As technology develops and requirements of the coating equipment change, Ionbond offers hardware and software upgrades for its coating systems to keep them state of the art tools.

Christian Behlinger

Customer Service Manager
Phone: +41 62 287 85 80

Customer Service & Spare Parts