The Surface Engineers
Country: USA

Greensboro, NC

Customer Service Representative

Ionbond is seeking a Customer Service Representative for our Greensboro coating center to define and implement a strategic vision for the Customer Service and Shipping & Receiving Department that will align and support the execution of satisfying customers coating requirements. This role will identify, plan, direct and integrate customer service, sales support, order entry, and shipping to maximize internal and external customer satisfaction.  


  • Maintain an orderly workflow according to priorities and company policies & procedures.  
  • Promptly responds to all customers telephone and mail requests.
  • Provide information and assistance to customers/prospects regarding ordering, pricing, quotations, delivery, routine technical/application questions, etc. in a timely manner.
  • Review customer orders for accuracy and missing information such as specifications, purchase order, missing/damage parts, blue prints, etc.
  • Assist Receiving to prepare orders and ensure that job orders are inputted accurately, incoming inspection and dispatched to production in an expedient manner.
  • Assist with production schedules for on-time delivery.
  • Monitors the status of customer orders and expected shipping dates.
  • Keeps management and sales informed of job related problems and other information related to work activity.
  • Direct and assist Shipping for final inspection, package and ship orders consistent with customer requirements and company policy and procedures.
  • Maintains customers file system appropriate with coating process information.
  • Process and mail invoices out on a daily basis.
  • Complies with company, department and section policies & procedures as applicable.
  • Performs related work as apparent or assigned.

Minimum Requirements:

  • Bachelor’s degree in Business Administration or related field.
  • 2 plus years of experience in an industrial environment as Customer Service.
  • Ability to work in a fast paste environment.
  • Supervisory experience with systems and personnel.
  • Experienced team builder who possesses high energy and enthusiasm at all times.
  • MS Office experience and computer system literate.
  • General knowledge and ability to read blueprints; a plus.
  • Must possess excellent phone and interpersonal skills.
  • Must be detail oriented, professional in appearance and attitude, and a self-starter.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.

IHI Ionbond Inc. offers a generous benefits package including but not limited to; medical benefits, dental, flexible spending accounts, life insurance, disability, PTO, and 401(K) with company contribution/match.  Salary will vary depending on experience and qualifications.

Qualified candidates are to submit resume with salary expectations.

IHI Ionbond Inc. | T. Krieger | 1823 East Whitcomb Ave. | Madison Heights, MI 48071 | |